Important Information

Fees and Interest Rates

Westforce Credit Union levies certain fees and charges to help us cover costs and maximize the returns to our members.

As a Credit Union, we pay several fees and charges relating to the offer of shares, legal & accounting fees, bank fees, operating costs (such as rent and paying our staff), general administration & management charges, as well as printing and advertising costs.

Westforce Credit Union reserves the right to, at its absolute discretion, vary the types and level of any fees and charges payable by members from time to time.

We may charge less for some of the listed fees, but never more.

Disclosure Statements

Credit Unions are not Registered Banks, but like banks, are supervised by The Reserve Bank of New Zealand as non-bank deposit takers. Westforce Credit Union’s deposits are secured by a first ranking Trust Deed. Westforce is exempt from requiring a Credit Rating and is licensed with the Reserve Bank of New Zealand as a Non-Bank Deposit Taker. The replacement Product Disclosure Statement is dated 26 October 2017 and supplementary documents on the website were last updated 21 March 2017.

Westforce Lending

Lending decisions are very important and often have long term effects and/or consequences. It is important to read all documents carefully, ask questions and seek advice before committing yourself.

Credit Risk Statement

Deposits have risks. A key risk is that Westforce Credit Union (Westforce) does not meet its commitment to repay you or to pay you any interest that is due (credit risk).

No Credit Rating

A credit rating is an independent opinion of the capability and willingness of an entity to repay its debts (in other words, its creditworthiness). It is not a guarantee that the financial product being offered is a safe investment. A credit rating should be considered alongside all other relevant information when making an investment decision. Westforce is exempt from the requirement to have its creditworthiness assessed by an approved rating agency. This is because the Deposit Takers who fall below certain thresholds are exempt from having to get a credit rating. This means that Westforce has not received an independent opinion of its capability and willingness to repay its debts from an approved source. Further information about the credit risk of Westforce is provided in the PDS and the offer register. To view our latest Product Disclosure Statement click here Disclosure site, and search offers by entering Westforce.

What sort of adviser are we?

Westforce has been granted Qualifying Financial Entity (QFE) status under the Financial Advisers Act 2008 (FAA). You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.

We are licenced to take responsibility for the advisers that we employ. This includes making sure that advisers exercise care, diligence and skill in providing financial advice to you. The QFE’s licence means that QFE advisers do not have to be individually registered or authorised.

What services can we provide you?

Our QFE advisers can provide personalised information about products and services which are provided or promoted by Westforce Credit Union. Our advisers can provide advice on savings accounts, term investment accounts, loans, loan repayments, internet and mobile banking, debit cards and the wise use of money. Westforce may, from time to time, provide financial adviser services in relation to products provided by third parties (such as general and life insurance products).

Our QFE advisers cannot provide advice about other products or design a plan for dealing with all your investment goals. If you need this service, you will need to speak to an external Authorised Financial Adviser.

Privacy Policy

Collection and usage of personal information

The information that Westforce Credit Union collects about you is dependent on how you use the facilities offered by the Westforce Credit Union website. Any personal information collected from the Westforce Credit Union website will be treated in accordance with the Westforce Credit Union Privacy Statement. We will not submit online application forms or online surveys without your consent.

The personal information is used

  • To provide our products and services and administer our relationship with you
  • to provide our products and service to you, including communicating with you about any changes to our product and services;
  • to provide customer support, including contacting you to offer assistance with online applications (including those you do not complete)

Disclosure of your personal information to 3rd parties

We may share your personal information with 3rd parties including anyone who provides services to us which you may use, for example, the provider of debit card or credit card services; authorities such as regulators, government agencies, courts or the Police; other financial services organisations; credit reference and debt recovery agencies; external dispute resolution schemes; payments systems operators; and 3rd parties bound by confidentiality obligations such as service providers.

We may disclose your personal information as follows:

  • if you are a joint account holder, to share your personal information relating to your joint account with the other joint account holder(s).
  • To enable Westforce Credit Union to comply with any laws, rules or regulations;
  • to share personal information with the police, government agencies in New Zealand or overseas or other financial institutions, where Westforce Credit Union reasonably believes that the disclosure will assist with detection and/or prevention of fraud, money laundering or other criminal offences.
  • to enable Westforce Credit Union to conduct credit checks when you apply for, open and operate accounts and loans and throughout your loan term, from time to time. That may involve giving your personal information to credit reporting agencies
  • to enable credit reporting agencies to update their credit reporting databases and provide updates to their other customers on your credit record.
  • to conduct market research

Unless you ask us not to, to make available and send you information about our offers, products and services ิy using your account or cards you agree to the above disclosures.

Storage of your personal information

Your personal information will be stored either in paper files or electronically. All electronic documents are stored in our server/ file optics and backed up daily to offsite storage. We use a range of physical and electronic data security measures to protect information from loss and unauthorised use, access, modification or disclosure.

Accessing and correcting your personal information

Westforce Credit Union will do its best to ensure your personal information is accurate.  You should promptly inform Westforce Credit Union of any change of your personal details (including your name, address, telephone, mobile or facsimile numbers and email address).

You can contact us to request access, or that corrections are made, to your personal information held by us.  A reasonable fee may be charged to process your request, covering activities such as locating, collating and supplying the information to you.

Under the Privacy Act, in some circumstances we do not have to give you access to or correct your personal information.  If that is the case, we will explain why and provide information about how you can complain should you wish to do so.

External Links

Our website provides links to other websites, we are not responsible for the reliability of the content on those sites and their privacy practices.

Use of 3rd party cookies

We use 3rd party cookies on our website. The purpose is to provide you with better and more customised service and a more effective website. A cookie is a small text file that can be stored on your computer, tablet or phone when you visit a website. A web server sends you a cookie and your browser accepts it. The browser then returns the cookie to the web server next time you visit that particular website. You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

Collection of IP addresses

It is necessary for Westforce Credit Union to collect your IP address for your interaction with various parts of the Westforce Credit Union website. Your IP address is the identifier for your computer when you are using the internet.

Westforce Credit Union uses your IP address for security purposes, and to help provide you with better and more customised service and a more effective website.

Web Analytics

We use Google Analytics to anonymously measure activity across our website. Google Analytics records information about visitors and what they do which we use to improve the user experience of our websites, Internet Banking, application forms and online tools. This information also allows us to tailor the experience and content for a user based on what they have visited or interacted with during a previous visit.

Recording Calls

We record calls for staff training purposes, to help us improve the quality of our member service and to ensure the information we provide is consistent and accurate. We also use recording for statistical analysis and reporting regarding the types and numbers of enquiries we receive so that we can find ways to simplify our service to you, and to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
We understand that your personal information is important, and we are committed to protecting your privacy. We store the recordings securely for up to seven years and destroy them after this period. You can request access to and correction of personal information we hold about you. Unless we have lawful reason for withholding this information, we will provide you with access. To access or update your personal information, please call us on 09 828 8285 or 0508 WESTFORCE (937-836)

Changes to this Privacy Policy

From time to time we may make changes to this Privacy Policy, for example to record any changes to the way we handle personal information.

Notice of any changes will be given at least 14 days in advance, by posting the updated Privacy Policy on our website. Your continued use of our products and services after the end of the notice period will be taken as acceptance of our updated Privacy Policy.

Complaints

If you wish to make a complaint concerning Westforce or something that we have done, please let us know so that we can address the complaint as soon as possible. Westforce Credit Union will treat all complaints as private and confidential in accordance with the Privacy Act of 1993. Should you wish to make a complaint please contact your branch or our Member Support Team on 0508 WESTFORCE or 09 828 8285. Alternatively, please mail our Complaints Department directly at complaints@westforce.org.nz. We will endeavour to rectify the issue within 5 working days. Before taking a dispute to FSCL Westforce must first be given the opportunity to resolve the issue. Should you not be satisfied with our response to your complaint you may take the complaint to the Financial Services Complaints Ltd (FSCL), who are an external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.

Lending decisions are very important and often have long term effects and/or consequences. It is important to read all documents carefully, ask questions and seek advice before committing yourself.

 

  • Personal Loans are available to customers 18 years or older, who are currently living in New Zealand and are either New Zealand citizens or permanent residents.

  • Interest rates range from 12% p.a. to 24% p.a., and are floating, which means rates may change during the life of the loan. The interest rate and fees that will apply depends on your credit and financial situation, and our lending criteria.

  • See Rates for full details including default interest rates that may apply. Unsecured loans are from $150 to $50,000.

  • Minimum and Maximum contract periods for Personal Lending is 3 Month to 36 Months.

  • We do not provide short term loans 60 days or less, your loan can repaid within 1 day, no penalty fees or interest applies.

Products and Services
Registered Office

1883 Great North Road 
Avondale
Auckland
New Zeland

Our Branches

Avondale
Royal Oak
Papakura
Pukekohe
Whangarei

Get the Mobile Banking App
Products and Services
Registered Office

1883 Great North Road 
Avondale
Auckland
New Zealand

Our Branches

Avondale
Royal Oak
Papakura
Pukekohe
Whangarei

Get the Mobile Banking App

Smile, we're not a registered bank